SAP CRM Interview Questions

1. R3 adaptor exists in R3  

2. Business Partner category allows you to define number ranges  

3. It is not possible to created your own business partner category

4. One role can have multiple data sets  

5. In SAP,It is possible to identify duplicate BP master record  

6. One relationship category can specify bidirectional relationship

7. Partner role in SAP R3 and classification in CRM used to define the interlinkage

8. Is it mandatory to define different org structure for sales and service

9. It is possible to transfer R3 org structure directly to CRM

10. R3 employee personal master can be transferred to CRM

11. It is possible to use distribution channel to define my CRM org structure

12. I can simultaneously use responsibility rule and org model rule

13. Org model is time dependent

14. Org model (HR) in R3 can be transferred to CRM

15. HR Master Record can be transferred to CRM

16. Terri and org mgt can be used simultaneously

17. User defined attributes can be used to define my CRM org models  

18. Both in territory and org mgt it is possible to create different labels

19. It is possible to store inactive BP in CRM system

20. It is possible to store inactive products in CRM

21. Attributes in Product Master is attached directly

22. Will Org determination be triggered first then partner determination?

23. Partner determination is done again after doc changes

24. Item cat can be made to be re-determined during copy control

25. Line item status as per R3 partial delivery will get updated in CRM doc

26. It is possible to do the billing of CRM service order in R3

27. In an activity journal template, can we really update material type

28. It is possible to create survey questions which will generate dynamic subsequent questions

29. It is possible to attach 2 alternative partner determination procedure to a transaction

30. When I am defining CRM access sequence, it is possible to refer business logic

31. It is not possible to handle free goods in CRM IPC ? through java codes

32. Is it possible that in partner determination procedure, different partner function can be determined at different times

33. In partner determination procedure, I can use multiple relationship levels

34. Is it possible to used preceding document’s org units during copy

35. Mandatory IPC data loader is needed to pull the data from R3 to CRM system

36. Is it possible to transfer specific objects from R3 to CRM

37. It is possible to combine both the CRM and R3 pricing conditions in one document

38. It is possible to do the same when document is going to R3  

39. Is it possible to have CRM variant for 3 levels for products

40. Processing time for action is specified in scheduled conditions

41. Action can be used to trigger a workflow

42. Action can be used to take manual decision

43. Workflow can be used for date driven process

44. Customization from CRM to mobile data can be done through SBDOC

45. Customization from CRM can be pushed to R3 system

46. Consolidated Database is needed for every mBDOC

47. A BDOC can hold only modified fields

48. Hierarchical distribution of business data among CRM ecosystem

49. Publication and subscription are linked one to one

50. Middleware trace functionality can be used to monitor inbound queue

51. Flow context in middleware can be defined using a formula

52. In Solution Manager it is possible to initiate the integration testing

53. Internet Sales is an application that is built using JSP  

54. Following application are used using JSP

a. Internet Sales

b. Win client

c. Web client

d. Collaborative Showroom

e. Partner Portal  

55. Blueprint table exists in Enterprise portal server 

56. How R3 text objects are brought into CRM?

57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of SAP R/3 server? What else is required?

58. What is the difference between replication and realignment in CRM?

59. What is the difference between an activity and a task in CRM? 

60. Can you point out some details of BP ownership in CRM? 

Specifically, we will be loading channel partners from R/3. 

We would like to assign these partners to specific "channel managers." What constitutes this ownership?

61. Should clients implement both WinClient and WebClient for the IC or only one of them? Could you please explain this with supporting reasons?

62. Fully grown my SAP CRM is built on the following components

a. CRM central serve

b. SAP R/3 as a back end system

c. SAP BW system as a data ware house solution with comprehensive statistical and analytical possibilities

d. SAP APO as global ATP check and demand planning solution

e. SAP enterprise portal as a tool to provide integrated access to all the systems

63. Business partner category

64. Business partner group hierarchy

a. A business partner can be assigned to several hierarchies of different categories

b. The business partner GH allows you to group business partners in a multilevel GH

c. Time dependent

d. Groups business partners together in a hierarchy for statistical or analysis purposes

65. The mapping classification from CRM to R/3 in PIDE

a. Consumer (an organization or person)

b. Customer

c. Prospect

d. Competitor

66. What is the organizational unit used for

a. Sales organization is used for pricing

b. The organizational structure can be different from R/3 and has no restrictions regarding usable levels

c. Time stamp

d. You can assign scenario specific attributes to the relevant org units for org. determination, transaction processing, partner determination etc.,

67. Organization data determination can be done using

a. Transaction type

b. Organization structure

c. Business partner

d. Product master

68. Org. data profile is assigned to Transaction Type

69. A holder can be?

a. Occupy positions

b. Is an optional organizational unit

70. Organizational model can be maintained in CRM. Which of the following are true.

a. To assign a user to a position u also need to have master data maintained for the same

b. Can be mapped from CRM to SAP R/3

c. Additional levels in CRM are mapped into R/3 automatically 

71. Ways to determine the org units in a document

72. Responsible organizational unit is used for.

a. Derives all other org.units

b. For pricing 

c. Equivalent to R/3 plant 

d. Is in charge of a business transaction

73. Territory management is used for

a. Reflect the market view of an organization

b. Specifies which products can be offered in a territory

c. Who has the highest revenue

d. Which BP?s belong to a territory

74. Who is responsible for a territory

a. We must link employees with territories via the HR position in org. management

b. Can assign permanently or for a definite time period

75. True for territory management

a. Hierarchies can be time dependent

b. Can use hierarchies for representing territories

c. We can define our own attributes to define a territory

76. Following is true with regard to product categories

a. Initial assignment of products to product categories is done during download from OLTP

b. PC?s are assigned to Ptypes

c. PC can be assigned to many categories 

d. Can have hierarchy of product categories

e. If a product type is assigned to a category only products of this type can be assigned to a category

77. Following is true with regard to attributes and set types

a. Attributes are assigned directly to product master 

b. Set types are group of attributes or fields corresponding to various database tables

c. Attributes are assigned to set types

d. Set types and attributes can?t be transferred to R/3

78. Mapping of SAP R/3 to SAP CRM with regard to products

a. Material type to R3PRODSTYP

b. Material group to R3MATCLASS

c. Product hierarchy to R3PRODHIER

79. Sales Transactions are

a. Business activity 

b. Quotation

c. Sales Order

d. Leads 

e. Inquiry? 

80. Control attributes in a transaction type

a. BOM explosion 

b. Text determination procedure

c. Partner determination procedure

d. Object relation procedure 

e. Action profile

f. Number ranges

81. Business transaction category is a control attribute that controls

a. Item category determination 

b. Subordinate transaction type

c. Control attributes of transaction type

d. Subordinate item category 

82. With regard to copying and creating a follow up document following is true

a. Copy survey 

b. Copy control

c. Copy item number

d. Copy pricing agreements

83. In copy control customizing what setting can influence transaction type and item category determination

a. Copy survey 

b. Copy control

c. Copy item number

d. Copy pricing agreements

84. Following is true for texts

a. You define the source text of text types within access sequence

b. The texts are automatically determined in a document or can be entered

c. Can be assigned to transaction type and item categories

85. Which statements are correct for status management

a. It?s controlled by status profile

b. You must assign at least one object type to the status procedure

c. System status can be controlled by system profile

d. User status is set internally by the system 

e. Header status is independent of item status except in case of status completed

f. Status profiles can be assigned to transaction type or item category

86. Following is true with regard to incompleteness check

a. Incompleteness check allows you to find out whether a document is complete or not

b. In customizing you define which fields are mandatory for which transaction type and/or item category

c. Incompleteness check is not available on the CRM mobile client

87. Which of these functions are possible on sales transaction in CRM

a. Change price at item level

b. ATP check

c. Document flow

d. Auto creation of delivery document 

88. Activity management is an important component of CRM. 

Which of the following are true

a. Task is transaction replicated to R/3 and mobile client 

89. Business activity and task have the following in common

a. Needs a specific date

b. Includes a business partner 

c. Have org data 

90. Activities and calendar integration

a. Bidirectional data exchange between my SAP CRM middleware and groupware solutions

b. Activities appear in calendar if calendar flag is active for each partner functions and Activity type

c. Activities can be created or changed directly from calendar

91. Fact sheet

92. Order of customizing for partner determination

93. Partner functions necessary for uploading sales order into R/3

a. Sold to party

b. Ship to party

c. Payer

d. Bill to party

e. Employee responsible 

94. IPC is required to calculate pricing in CRM. Which of the following are true

a. It consists of SPE, SCE and TTE only.   as it also includes data loader and limited product master information

b. IPC accesses CRM database

c. IPC is JAVA based technology

95. Identify the correct statements regarding the pricing in CRM

a. Maintained in CRM. IPC accesses R/3 enterprise 

96. Tax calculation

a. The business partner and product tax classification is made by assigning tax groups to the tax types that must be determined in any given country

b. The tax groups indicate whether a business partner is liable for or exempted from respective tax type that is imposed

c. The combination of tax group, the country or region and the tax type determines the tax condition record

d. A business partner or a product has not been assigned a tax classification, the default tax group is used

97. True for actions

98. Schedule condition

99. Billing prerequisites

a. Billing unit

b. Number ranges

c. Billing types

d. Item categories

e. Item category determination

100. Data exchange between R/3 and CRM

101. Adapters

102. Main tasks of R/3 adapter

103. Administration console ?Replication Administration

104. Publisher-Subscriber Concept

105. Load filtering

106. What is a business scenario

107. What does the role definition determine

a. A task oriented content

108. SAP Net Weaver

109. Three layers of Web Application Server

110. What is business package

111. The delivery mechanism is in the iView studio. 

Following are the primary functions

a. Informing customers about available packages, worksets, and iViews and making the content available for down load

b.  Supporting the develop community in creating new content and offering it to SAP portal customers

c. Delivering updates and patches

112. Functions of Blueprint Application Builder

113. Functions of CRM Designer

114. Blueprint tables

115. IViews are generally displayed through portal pages. You can import predefined pages or create your own. 

What does the page definition include

a. iview bundles pages, worksets, roles 

b. Pages bundles iviews, worksets, roles 

c. List of the pages 

d. A list of iviews and associated pages

116. What is role editor needed for?

117. The collaborative business is used for?.



118. Is it possible to create condition record in both crm as well as in R/3.  explain in more details



119.  Can you give some example of business object,  customizing object, conditon object 



120.  What are the different bdocs available in MW. 



121.  How do you integrate R/3 with CRM



122.  What are the different data update in crm through middle ware 



123. If i create a new condition record in R/3 how do you sync with crm 



124.  what are the org.objects available in org.mgt.



125.  What are the process of org.mgt 



126.  Can you tell me different rule for org.determination 



127. How the vol/trade spend tab is determined in marketing planner, what are the important settings needed Can you tell me trade spend keys



128.  What is the difference between Campaign and Trade Promotion



129.  What is the difference between Action & Workflow



130.  Do we need to assign workflow in Action 



131  Organisation Management determination



132.  What are the different organisational determination rule in CRM 



133.  How the objective and tactics are controlled in Marketing planner.